For cafes and restaurants
Found on Google. Fuller tables. Rosters done.
AI changed how people choose where to eat. We come to you, pick the few fixes that make the biggest difference, and set them up in your own accounts.
- Found on the mapBreakfast, Leura New
- Group bookingIn one list Replied
- Monthly emailTo your regulars Approve
- Roster draftedFrom availability Check
For cafes and restaurants
The things keeping you up at night.
Quiet weekdays, drifting regulars and a roster that eats Sunday night.
- Nobody finds us when they search.
- People find the new place, not us.
- The quiet weeks come every year.
- Our regulars never hear from us.
- The roster lives in a group chat.
- We pay for apps nobody opens.
Rostered before service What changed
People stopped searching. They ask an AI.
The same machine now drafts and answers for a venue that once needed a front-of-house manager. Get AI Working exists to get that machine working for small businesses like yours.
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Then: you had to be in the list
Somebody searched, scrolled a page of links, and rang whoever looked closest. Every venue listed was in the running.
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Now: one business gets named
Google writes the answer itself and the AI assistants name a business or two.2 Most people never scroll.
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What to do: be the name in the answer
Build the listing, the pages and the answered reviews a machine can check, then add the rest one at a time.
Sources + notes
Australians naming AI tools as their main way of finding information online went from 5% to 12% in a year.1 Half say they would take the summary at the top and never click anybody.1
Two of the reservation platforms on your window have already left the country.3 Nobody local is guaranteed a place in the answer either way.2
Nearly half of diners surveyed say they prefer a text to a call, and most are comfortable with an AI-assisted booking.7 Nobody publishes an Australian figure for how many of a venue’s calls go unanswered, so we count yours instead of guessing.8
Underpaying on purpose became a crime on 1 January 2025.9 The compliance code stops a criminal referral for an employer under 15 staff who can show their working, and its own factors are an evidence trail rather than a checklist.10
A gated review ask is the Meriton case: AU$3 million for arranging that unhappy guests were never asked.4 Your point-of-sale system may already email every customer asking for a review and run your loyalty program; Square says so on its own pages, read 22 September 2026.
The Blue Mountains holds 309 hospitality businesses, 96 of them with nobody on the payroll.5 Three in four hospitality businesses that opened in 2022-23 were still trading a year later.6
- Published. Telsyte Australian Artificial Intelligence Study 2026, read 25 August 2026. Online survey, April to May 2026, 2,023 Australians aged 16 and over, for the 12% now naming an AI tool as their main way of finding information online (5% a year earlier) and for the half who would rely on the summary and never click through.
- Verified. ACCC guidance on online reviews, read 4 September 2026: fake or undisclosed reviews by staff or family are illegal; incentives must be offered equally regardless of sentiment and disclosed; suppressing or editing genuine negative reviews risks a breach. Google’s AI features documentation, 10 December 2025: “There are no additional requirements to appear in AI Overviews or AI Mode, nor other special optimizations necessary.” The four things that get a page quoted are a controlled study of 252,000 trials, arXiv:2605.25517; our Get Found page carries it in full.
- Verified. Zomato’s Australian page, which now reads that it has stopped its operations here, verified 4 September 2026, and an OzBargain thread of 5 February 2023 on the listings going dark. TheFork’s exit, announced 8 January 2024 and effective 31 March 2024, is from Hospitality Magazine. Yelp still operates in Australia; how many Australians use it we have not tested.
- Verified. ACCC, Meriton Property Services: penalty of AU$3 million ordered by the Federal Court on 31 July 2018 for masking the email addresses of guests likely to complain so they would not receive TripAdvisor’s review prompt. ACCC, Service Seeking: penalty of AU$600,000, 22 July 2020, for about 17,000 reviews written by the businesses themselves. Both from the ACCC’s own releases.
- Measured. ABS 8165.0 Data Cube 10, June 2025, released 16 December 2025, Accommodation and Food Services counts by local government area, re-measured on 8 September 2026 across the thirteen councils of this catchment: 10,275 in total, of which the Blue Mountains holds 309, and 96 of those are non-employing. Katoomba and Leura together hold 117 on the same release’s SA2 cells. ABS perturbs small cells for confidentiality, so these are accurate to within a few businesses.
- Verified. ABS 8165.0 Counts of Australian Businesses, Data Cube 1, Table 3, June 2026, released 18 August 2026, read 4 September 2026: survival of businesses that entered in 2022-23, by industry division, at June 2024, June 2025 and June 2026: Accommodation and Food Services 77.5%, 59.9% and 50.4%; all industries 75.9%, 58.1% and 49.2%. On the 60%: our own search of 4 September 2026 found no Australian source for a 60% first-year failure rate.
- Published, with flags. SevenRooms, 2025 Australia Restaurant Industry Trends Report, read 4 September 2026: 1,000 Australian consumers and more than 250 operators, surveyed by Censuswide with fieldwork from December 2024 to January 2025. 47% said they prefer text messages from restaurants and 74% were comfortable with AI-assisted bookings, separate questions in the same survey. SevenRooms sells reservation software, which is why its name travels with the figures.
- Verified. Resos, No-Show Index 2026, verified 4 September 2026: Australia’s measured no-show rate is 1.41% from 251,804 reservations at 213 restaurants, August 2025 to July 2026, on one platform whose venues send reminders and take deposits, which makes the rate a floor. The AU$1.2 billion figure quoted elsewhere comes from a vendor blog with no source. On unanswered calls: the one Australian call dataset covers nine industries and hospitality is not one of them, so no hospitality figure is published here.
- Verified. Fair Work Ombudsman, page on the criminalisation of intentional wage underpayment, content last updated 3 September 2026, read 4 September 2026, for the commencement date of 1 January 2025, the exclusion of honest mistakes, and the maxima: a company, the higher of three times the underpayment or up to AU$9.1 million; an individual, up to ten years in prison or a fine of the higher of three times the underpayment or up to AU$1.82 million, or both.
- Verified. The Voluntary Small Business Wage Compliance Code as described by the Fair Work Ombudsman, read 4 September 2026: the fewer-than-15-employees definition, counting associated entities and regular and systematic casuals; the bar on criminal referral where the Ombudsman is satisfied of compliance; the limit to criminal referral only; the statement that it is not a checklist; and the seven factors.
- Verified. Fair Work Commission, Annual Wage Review 2025-26 decision, 2 June 2026, and the Fair Work Ombudsman’s page on it, read 4 September 2026, for the 4.75% increase to modern award minimum wages from the first full pay period on or after 1 July 2026 and the start of Payday Super the same day.
What we set up
What it looks like on a real service.
Drawn examples of what we set up, not client results.
Where’s a good cafe in Leura that’s open now and does a proper breakfast?
From listings and recent reviews nearby, the closest match is:
- In Leura, open now
- Menu and prices listed
- Recent reviews, every one answered
Two others also match. Want their details?
- Group tableFrom Instagram Booked
- Winter menuMonthly email Approve
- Quiet weekOffer drafted Ready
- Social postsYour own food Ready
- Barista, weekendCasual, award checked Drafted
- Kitchen, weekendPart-time, award checked Drafted
- Swap asked forFront of house, weekday Covered
- Hours keptWith the roster, ready to show Kept
What it costs
What it costs, and how you pay.
Three bundles, each priced from a figure that moves with your venue, or any service on its own.
- Get Found
Easy to find, check and contact, wherever customers look.
Seven services, measured at 90 days on where you show and what the AI assistants say about you.
- Show up on the map
- Your details right everywhere
- Every review answered
from AU$1,790
What is in it - Sell More
More enquiries turn into paying customers.
Eight services: a website that sells, every enquiry answered and in one place, the social posts, and the adverts.
- A website that sells
- Every enquiry in one place
- Social posts done for you
from AU$2,490
What is in it - Get Time Back
Rosters that would survive an inspector.
Eight services, measured on the hours a week you get back.
- Rosters done for you
- Stop typing it twice
- Your spreadsheets turned into one proper system
from AU$2,490
What is in it
The AU$499 starter does the two things every venue needs first: your Google profile done properly, and every customer asked for a review the lawful way. Spread the payments over 3, 6 or 12 months, interest-free, depending on the size of the work.
Award wages rose 4.75% on 1 July 2026.11 A bundle is scoped before it is priced, and whatever your point-of-sale system already does comes out of it.
On a quiet website the Sell More bundle carries adverts in their feed instead of adverts to past visitors, because Google needs enough visitors before it will show those. Why
How it works
The Switch‑On Method.
Five steps, the same every time. Switched on inside 30 days.
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Listen
A free first hour about your business, not about AI. You leave with your insight portal: a private page about your business, your trade and your area.
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Scope
One page in plain English: what we do, what it costs, what we measure.
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Build
Set up inside the accounts you already own. Nothing to migrate into.
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Train
Your people shown how to drive it, on your real work, until it sticks.
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Measure
At 90 days we measure against day one and show you the before and after.
Why us
Six reasons owners pick us.
A local practice that builds in your accounts, hands everything over, and tells you straight.
We set you up, and it’s yours
We set it up in your accounts, hand over every login, and teach you to change it. You don’t pay us forever.
We pick what fits
No packages. We pick the few things that will make the biggest difference, tell you what’s not worth it, and what you can stop paying for.
It costs less to start
Start from AU$499, with the price in writing before we start. Three months’ support included, then optional at AU$99 a month.
We’re where you are
We’re local. We sit down with you in your business, and you can always reach a real person.
It moves fast
Most things are set up in days or a few weeks.
Someone to ask about AI
Not sure who to ask about AI? Ask us: we’ll tell you straight, and we can set it up.
Included with every paid engagement
One hour with us, in person, on the AI you actually want to ask about.
A free workshop on Claude Code or Codex, for you and whoever you bring. Everything we build afterwards sits on it.
Ask what you actually want to ask
Whether it will replace you, what it gets wrong, what it costs to run. No question is too basic.
Say what worries you
Customer data, staff, the law, sounding like a robot. We go through each one with your business in front of us.
Set the goals for the engagement
The hour a week you want back, the enquiry you keep missing. Written down, then measured.
Learn to drive it yourself
By the end you can ask the machine to change your website, redraft an email or rerun a report.
Questions
What venue owners ask before they book.
If yours is not here, ask it in your free hour.
Whether you can get a cafe recommended by ChatGPT
Partly, and honestly. Google says in its own documentation that no special files or markup are needed to appear in its AI answers, and the one controlled study of what gets a page quoted found four things: that the page answers the question, states prices, carries recent dates, and can be verified from several directions.2
Whether most venues really do fail in their first year
Not on the national statistician’s count: of the Australian hospitality businesses that opened in 2022-23, 77.5% were still trading a year later and 50.4% after three years.6 We could not find an Australian source for the 60% first-year failure figure that circulates, so we say the ABS contradicts it rather than that it has been debunked.
Whether you can ask every customer for a Google review
Yes, and every customer is the operative phrase. The ACCC says fake or undisclosed reviews are illegal, any incentive must be offered equally and disclosed, and suppressing a genuine negative risks a breach.2
Whether the wage compliance code protects you from prosecution
Only where you can show what you did. It applies under 15 employees and stops a criminal referral where the Ombudsman is satisfied you complied, but it is expressly not a checklist, and a venue that cannot produce its rosters, hours and classifications has nothing to show against it.10
What it costs, and what you get for it
Any service on the menu is bought on its own, or together as a bundle from AU$1,790 or AU$2,490. The figure is in writing before you commit a dollar, and it is built in accounts you own.
Who owns the accounts, and what happens after
You do: everything is built in accounts under your own passwords, and whatever we build is yours. Three months’ support is included, then it’s optional at AU$99 a month.
Start here, free
Find out who Google names for your venue today.
An hour, at your counter or on the phone, and free. We show you what Google and the AI assistants say about your venue and who they name instead, and if the honest answer is that you do not need us, that is what you will hear.
Or write to hello@getaiworking.com.au, answered by the person who would do the work. What happens after
- Fix the Google profile first
- Check what the AI assistants say
- Pick the one job to hand over
- Your business, checked
- Your trade, compared
- Your area, mapped