For IT support firms
Found locally. New clients signed. Invoices chased.
You already run AI inside your own platform. We set up the marketing and admin you are not staffed for, and never touch a client network, ticket queue or security tool.
- Found on the mapIT support, Parramatta New
- A dream clientPitch ready to post Ready
- Quiet proposalFollowed up Sent
- The slow payerChased, politely Sent
For IT support firms
The things keeping you up at night.
The referrals dry up, proposals go quiet, and the admin waits for the weekend.
- Nobody finds us when they search.
- The firm one suburb over gets the call.
- All our new work comes from referrals.
- Proposals go out and go quiet.
- The client explainer never gets written.
- Clients pay late, and nobody chases.
On the bench, not in the inbox What changed
Customers stopped searching. They ask an AI.
The same kind of machine your platform runs now gets you named, follows up and chases the slow payer, without going near a client system. Get AI Working exists to run it on the marketing and admin side of the business.
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Then: you had to be in the list
A business owner searched, scrolled a page of links, and rang whoever looked closest.
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Now: one firm gets named
Google writes the answer itself and names a firm or two.1 Most people never scroll.
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What to do: be the name in the answer
Build the profile, the pages and the answered reviews a machine can check. Nothing we build touches a client network, ticket queue or security tool.
Sources + notes
Asked to recommend a local business in two Blue Mountains towns, an AI assistant named none at all.2 Type “it support near me” and Google suggests Parramatta.3
Computer system design uses AI at 24%, not the 38% headline figure, which is a different industry.4 Your platform may already do the rest: ConnectWise and HaloPSA both ship AI ticketing, patching, quoting and billing, read 22 September 2026, and we sell none of it.7
One Commonwealth subcontract brings the Privacy Act with it, whatever your turnover.5 We work in your own accounts, never a client’s.
Based in Blaxland: information media and telecommunications is 0.7% of jobs across the thirteen councils against 1.9% for NSW.8 There is no local count of IT businesses, because the ABS publishes councils by division only; we would rather say so than round a state figure to your suburb.
- Verified. Google’s AI features documentation, 10 December 2025: “There are no additional requirements to appear in AI Overviews or AI Mode, nor other special optimizations necessary.” The four things that get a page quoted are a controlled study of 252,000 trials, arXiv:2605.25517; our Get Found page carries it in full.
- Measured by us. Two questions put to an AI assistant on 25 August 2026 for a Blue Mountains business: asked for the best agents in the Lower Blue Mountains it named two franchise brands and no local firm; asked who to use to sell a house in Glenbrook or Blaxland it named no local business at all. One day and two questions is a shape, not a benchmark, and the reason we re-run the questions monthly for every client.
- Measured, and localised to one machine. Google’s public autocomplete endpoint with the Australian parameter, 16 September 2026, raw responses saved: “it support near me” returns “it support parramatta” second; “computer repair” returns “computer repairs penrith” first. The machine is in the Blue Mountains, so this shows how local the search is, not how many people make it. Owner-side, “ai for msps” returns nothing at all, which is one reason this page does not sell you AI.
- Verified, and the industry matters. ABS, Characteristics of Australian Business, 2024-25, released 25 June 2026, read 16 September 2026: business use of AI, Information Media and Telecommunications 38%; Professional, Scientific and Technical Services 24%; all businesses 12%. Computer system design sits in Professional, Scientific and Technical Services, so 24% is the figure for an MSP and 38% is not, which is why this page quotes both and leans on neither.
- Verified. Privacy Act 1988 (Cth), Compilation No. 104, compilation date 4 June 2026, read 16 September 2026. s 6D(1): a business is a small business if its annual turnover for the previous financial year is AU$3 million or less. s 6D(4)(e): an entity is not a small business operator if it “is a contracted service provider for a Commonwealth contract (whether or not a party to the contract)”. s 26WH(2): an assessment of a suspected eligible data breach must be completed within 30 days. Whether managing a client’s system amounts to holding that client’s health information was not tested and is a question for a lawyer.
- Verified as unchanged, and the secondaries rejected. The AU$3 million threshold stands in the compilation above, dated 4 June 2026. The Attorney-General’s Department, on its own privacy page read 16 September 2026, says of the next tranche: “In the coming months, we will be working to develop draft provisions and engaging on the detail.” A single search returned three Australian industry and law-firm articles giving three different answers, including one commencement date; none was opened, and all are rejected. No second-tranche Bill was found.
- Verified. ConnectWise (connectwise.com), read 22 September 2026: “AI Agents”, “85% ticket automation and 9-second triage”, automated patching, a CPQ (Configure Price Quote) module and WisePay billing. HaloPSA (usehalo.com/halopsa), read the same day: ticket triage and Virtual Agents, “Halo AI”, billing automation, a Sales and CRM module with Campaign features, Quotations, and an omnichannel self-service portal. Which plan includes each feature was not checked.
- Measured. .id, economy.id council profiles, “Employment by industry”, NIEIR modelled series, 2024/25, all thirteen councils read 16 September 2026: 8,580 information media and telecommunications jobs of 1,145,149, so 0.7%, against the 1.9% NSW benchmark on the same pages. There is no local count of IT businesses, because the ABS publishes councils by division only.4
What we set up
What it looks like on a real week.
Drawn examples of what we set up, not client results.
Who’s a good IT support company near Parramatta for a small office?
From listings and recent reviews nearby, the closest match is:
- Covers Parramatta, small offices listed
- Services and prices on its site
- Recent reviews, every one answered
Two others also match. Want their details?
- Dental clinicPitch drafted Ready
- Local accountantNote posted Sent
- Quiet proposalFollowed up Sent
- Physio repliedCall on Friday Booked
- Enquiry in by web formAnswered and logged Logged
- Client explainerDrafted, dated, yours to check Check
- Overdue accountChased politely until it lands Chased
- Client systemsNever touched by us Kept out
What it costs
What it costs, and how you pay.
Three bundles, each priced from a figure that moves with your business, or any service on its own.
- Get Found
Easy to find, check and contact, wherever customers look.
Seven services, measured at 90 days on where you show and what the AI assistants say about you.
- Show up on the map
- Answers to what people ask
- More reviews
from AU$1,790
What is in it - Sell More
More enquiries turn into paying customers.
Eight services: a website that sells, every enquiry in one place, the follow-up, and the adverts.
- A website that sells
- Follow-ups that stop when they reply
- Every enquiry in one place
from AU$2,490
What is in it - Get Time Back
Safe rules first, then the enquiry, the explainer and the chase.
Eight services, measured on the hours a week you get back.
- Safe rules for AI in your business
- Every enquiry answered and logged
- Stop typing it twice
from AU$2,490
What is in it
The AU$499 starter does the two things every firm needs first: your Google profile done properly, and every client asked for a review the lawful way. Spread the payments over 3, 6 or 12 months, interest-free, depending on the size of the work.
A bundle is scoped before it is priced, and whatever your platform already does comes out of it.
On a quiet website the Sell More bundle carries adverts in their feed instead of adverts to past visitors, because Google needs enough visitors before it will show those. Why
How it works
The Switch‑On Method.
Five steps, the same every time. Switched on inside 30 days.
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Listen
A free first hour about your business, not about AI. You leave with your insight portal: a private page about your business, your trade and your area.
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Scope
One page in plain English: what we do, what it costs, what we measure.
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Build
Set up inside the accounts you already own. Nothing to migrate into.
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Train
Your people shown how to drive it, on your real work, until it sticks.
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Measure
At 90 days we measure against day one and show you the before and after.
Why us
Six reasons owners pick us.
A local practice that builds in your accounts, hands everything over, and tells you straight.
We set you up, and it’s yours
We set it up in your accounts, hand over every login, and teach you to change it. You don’t pay us forever.
We pick what fits
No packages. We pick the few things that will make the biggest difference, tell you what’s not worth it, and what you can stop paying for.
It costs less to start
Start from AU$499, with the price in writing before we start. Three months’ support included, then optional at AU$99 a month.
We’re where you are
We’re local. We sit down with you in your business, and you can always reach a real person.
It moves fast
Most things are set up in days or a few weeks.
Someone to ask about AI
Not sure who to ask about AI? Ask us: we’ll tell you straight, and we can set it up.
Included with every paid engagement
One hour with us, in person, on the AI you actually want to ask about.
A free workshop on Claude Code or Codex, for you and whoever you bring. Everything we build afterwards sits on it.
Ask what you actually want to ask
Whether it will replace you, what it gets wrong, what it costs to run. No question is too basic.
Say what worries you
Customer data, staff, the law, sounding like a robot. We go through each one with your business in front of us.
Set the goals for the engagement
The hour a week you want back, the enquiry you keep missing. Written down, then measured.
Learn to drive it yourself
By the end you can ask the machine to change your website, redraft an email or rerun a report.
Questions
What IT firms ask before they book.
If yours is not here, ask it in your free hour.
Whether you can get an IT company recommended by ChatGPT
Partly, and honestly. Google says in its own documentation that no special files or markup are needed to appear in its AI answers, and the one controlled study of what gets a page quoted found four things: that the page answers the question, states prices, carries recent dates, and can be verified from several directions.1
Whether we touch your clients’ systems, tickets or security
No, and that is the point. Everything we build sits in your own marketing and admin accounts, and nothing we set up has access to a client network, a ticket queue or a security tool.
Whether the Privacy Act reaches a small IT business
It depends on two things, and the second catches people out. Under AU$3 million turnover a business is generally exempt, but any contracted service provider for a Commonwealth contract is covered “whether or not a party to the contract”, so one subcontract to a Commonwealth supplier brings the whole Act with it.5
Whether the small business exemption is about to be removed
Not as at 22 September 2026: the AU$3 million threshold sits in the Act as compiled on 4 June 2026, and the department that administers it says it is still developing draft provisions for the next tranche.6 Published explainers give several different commencement dates, and at least two of them are wrong.
What it costs, and what you get for it
Any service on the menu is bought on its own, or together as a bundle from AU$1,790 or AU$2,490. The figure is in writing before you commit a dollar, and it is built in accounts you own.
Who owns the accounts, and what happens after
You do: everything is built in accounts under your own passwords, and whatever we build is yours. Three months’ support is included, then it’s optional at AU$99 a month.
Start here, free
Find out who Google names for IT support near you.
An hour, at your office or on the phone, and free. We show you what Google and the AI assistants say about your firm and who they name instead, and if the honest answer is that you do not need us, that is what you will hear.
Or write to hello@getaiworking.com.au, answered by the person who would do the work. What happens after
- Fix the Google profile first
- Check what the AI assistants say
- Pick the one job to hand over
- Your business, checked
- Your trade, compared
- Your area, mapped